Restoring your home, restoring your peace of mind
Our Commitment to Excellence
Five Star Restoration stands as a trusted partner in disaster recovery and home restoration across the Inland Empire. We operate with a firm belief in providing exceptional customer service, meticulous craftsmanship, and unwavering integrity. Since 2016, our certified technicians have been restoring homes and peace of mind to our valued clients.
Our Expertise
We offer comprehensive services to address a variety of challenges, including:
Water Damage Restoration
- Rapid response to mitigate water damage and prevent further loss.
- Comprehensive drying and restoration processes.
- Professional dehumidification and restoration of affected areas.
Fire & Smoke Damage Mitigation
- Immediate response to contain the damage and prevent smoke infiltration.
- Detailed analysis and estimation of damages.
- Experienced professionals to restore your home to its pre-incident condition.
Mold Removal and Remediation
- Accurate identification and swift removal of mold contamination.
- Application of industry-leading antimicrobial treatments and protocols.
- Comprehensive restoration and preventative measures to prevent future mold growth.
Additional Services
- Board-up and security measures to protect your property.
- Reconstruction and rebuilding services to restore your home to its former glory.
Client-Focused Approach
We understand that facing damage to your home can be stressful. Our team prioritizes clear communication, transparency, and responsiveness throughout the process. We work collaboratively with our clients to understand their needs and deliver personalized solutions.
Our Values
- Integrity: We uphold the highest ethical standards and transparency in all our endeavors.
- Customer Focus: Client satisfaction is our primary objective.
- Expertise: Our team is highly skilled and certified in industry-leading restoration techniques.
- Transparency: We provide clear and concise information throughout the process.
Customer Experiences
Several customers have shared their experiences with 5 Star Restoration, with varying degrees of satisfaction. Some customers have had overwhelmingly positive experiences, while others have been disappointed with the service they received.
Positive Experiences
Many customers have praised 5 Star Restoration for their professionalism, promptness, and attention to detail. Several reviewers have noted the excellent work of specific team members, such as Jamey C. and Junior. These customers have appreciated the company's ability to communicate effectively with them and their insurance companies, and have been impressed by the quality of their work.
Negative Experience
One customer, Sonya Phillips, has had a poor experience with 5 Star Restoration. Her review highlights several issues, including lengthy delays, incomplete work, and poor communication. She has been unhappy with the company's handling of her restoration job and has expressed her disappointment with the final result.
Professionalism and Quality
Some customers have praised 5 Star Restoration for their professionalism and quality of work. Reviewers have appreciated the company's prompt response to emergencies, their attention to detail, and their ability to manage complex restoration projects.
Communication and Follow-up
A few customers have noted that 5 Star Restoration could improve their communication and follow-up processes. One reviewer mentioned that they had to follow up with the company several times to get an update on their job status.
