Business Details
21 Years
experience
Emergency
services
24/7 Emergency Disaster Restoration Services
Pinnacle Emergency Management has been a trusted leader in disaster restoration since 2005, specializing in fire, water, and mold damage recovery. Our team of IICRC and QRV-certified technicians provides 24/7 emergency response, serving Northern California, Nevada, and nationwide. With two decades of experience, we prioritize rapid, professional service to minimize property damage and restore clients' peace of mind.Our commitment to continuous training ensures we employ the latest industry techniques, while our A+ Better Business Bureau rating reflects our dedication to client satisfaction. From initial assessment to complete rebuilding, we handle all aspects of disaster recovery with transparency and expertise.
Services
Water Damage Restoration
Fire Damage Restoration
Mold Remediation
Emergency Response
Storm Damage Repair
Sewage Cleanup
Biohazard Cleanup
Duct Cleaning
Contents Restoration
Natural Disaster Recovery
Details
- Year established: 2005
Highlights and features
- We offer 20 years of specialized disaster restoration expertise.
- Our technicians are IICRC and QRV-certified for industry-standard service.
- We provide guaranteed 24/7 emergency response within critical 72-hour windows.
- We are a preferred vendor for major insurance agencies nationwide.
- Our team prioritizes client safety by avoiding harsh chemicals in occupied spaces.
Associations and certifications
- IICRC
- QRV
- Better Business Bureau (A+)
What people say
Polite and meticulous
Reliable contact
Exceeded our expectations
Courteous and hard working
No broken items
Services
Water Damage Restoration
Our water damage restoration service addresses flooding, pipe bursts, and appliance leaks with rapid water extraction and structural drying. Using industrial-grade equipment, we mitigate secondary damage and prevent mold growth. Clients benefit from minimized business disruption and residential displacement through our 24/7 emergency response.
Fire Damage Restoration
Comprehensive fire damage restoration includes soot removal, smoke odor elimination, and structural rebuilding. Our ozone generators neutralize persistent odors while certified technicians handle debris removal and reconstruction. Businesses and homeowners receive expedited insurance coordination to accelerate recovery timelines.
Mold Remediation
Professional mold remediation services identify and eliminate mold colonies using containment protocols and HEPA filtration. We address moisture sources to prevent recurrence while preserving property integrity. Residential and commercial clients receive detailed post-remediation air quality assessments.
Emergency Response
Our 24/7 emergency response team arrives within critical 24-72 hour windows to prevent damage escalation. Trained technicians handle initial stabilization, content preservation, and safety assessments. Rapid intervention reduces long-term repair costs and expedites insurance claims processing.
Contents Restoration
Full-service contents restoration includes inventory, cleaning, and storage of personal and business assets. We employ specialized techniques for electronics, documents, and valuables while maintaining chain-of-custody documentation. Clients receive detailed itemized reports for insurance purposes.
People
Leo Grover
CEO & President
With over 20 years in disaster management, Leo Grover leads Pinnacle's strategic growth while maintaining hands-on client engagement. His expertise in emergency protocols ensures operational excellence across all service areas.
Alex Cahill
Estimator/Project Manager
Alex Cahill specializes in damage assessment and project coordination, ensuring accurate cost projections and timely execution. His client-focused approach streamlines insurance claims and restoration timelines.
Charlene Herrera
Operations Manager
Charlene Herrera oversees daily operations and technician training programs. Her attention to detail in content handling and client communication has earned multiple service excellence awards.
Bob Morico
Senior Estimator
Bob Morico brings 18 years of structural analysis experience to complex damage assessments. His technical expertise ensures precise repair specifications and regulatory compliance.
Heidi Hodges
Controller
Heidi Hodges manages financial operations and client billing transparency. Her systems ensure accurate cost tracking and insurance documentation for all projects.
Questions
What services does Pinnacle offer?
We provide water damage restoration, fire damage recovery, mold remediation, biohazard cleanup, and emergency response services for residential and commercial properties.
How quickly do you respond to emergencies?
Our team arrives within 1-2 hours of contact during critical 24-72 hour damage mitigation windows to prevent escalation.
Do you work with insurance companies?
Yes, we're a preferred vendor for major insurers and handle all insurance claims documentation and coordination.
Are your technicians certified?
All technicians hold IICRC and QRV certifications with annual recertification training on latest restoration methods.
What areas do you serve?
We operate in Northern California and Nevada with nationwide disaster response capabilities through partner networks.
How do you handle client possessions?
We inventory, pack, and store valuables using protective protocols while maintaining detailed chain-of-custody records.
