Business Details
Emergency
services
24/7 Damage Restoration in Rockville, MD
SERVPRO of Rockville-Olney and SERVPRO of Silver Spring North have been serving Montgomery County, Maryland for 41 years, establishing a reputation for excellence in property damage restoration. Founded by Eric Thompson, the company is now led by Michelle and Jorge Gutierrez, who bring decades of combined experience to every project. Our team is certified through rigorous training programs, including IICRC industry standards, ensuring expertise in water, fire, mold, and storm damage remediation. With a 4.9 average rating from over 1,400 reviews, we prioritize customer satisfaction by minimizing disruption and restoring properties to pre-loss conditions. Our 24/7 availability ensures rapid response to emergencies, supported by a nationwide network of qualified franchises.We specialize in residential and commercial restoration, including biohazard mitigation and proactive cleaning solutions like our SERVPRO Cleaned program. Our commitment to transparency, professionalism, and community service has made us a trusted leader in the industry. By combining advanced equipment with personalized service, we address every client's unique needs efficiently. Our partnerships with insurance providers streamline the claims process, offering clients peace of mind during stressful situations. With over four decades of local expertise, we remain dedicated to restoring properties and lives with unmatched speed and quality.
Services
Water Damage Restoration
Fire Damage Restoration
Mold Remediation
Storm Damage Cleanup
Commercial Restoration
Biohazard Cleanup
General Cleaning
Construction Services
HVAC Cleaning
Document Restoration
Highlights and features
- We offer 40+ years of local experience in property damage restoration.
- Our team is IICRC-certified for water, fire, and mold remediation.
- We provide 24/7 emergency response with rapid on-site arrival.
- Our nationwide franchise network handles projects of any size.
- We partner directly with insurance providers for seamless claims processing.
Associations and certifications
- IICRC
- SERVPRO Cleaned
What people say
Quick response
Professional team
Thorough cleanup
Excellent communication
Insurance coordination
Services
Water Damage Restoration
Our water damage restoration service addresses flooding, leaks, and pipe bursts with rapid extraction and drying. Using industrial-grade equipment, we remove standing water and moisture to prevent mold growth. Customers benefit from minimized property damage and faster recovery times, ensuring homes and businesses return to normal conditions swiftly and safely.
Fire Damage Restoration
Fire damage restoration includes smoke odor removal, soot cleanup, and structural repairs. We use specialized techniques to clean and restore affected areas while coordinating with insurance providers. Clients receive comprehensive solutions that address both visible damage and hidden hazards, ensuring safety and long-term property integrity.
Mold Remediation
Mold remediation services identify and eliminate mold infestations using containment and HEPA filtration systems. We address moisture sources to prevent recurrence, protecting indoor air quality. Customers gain peace of mind from thorough, certified processes that meet industry standards for health and safety.
Commercial Restoration
Commercial restoration minimizes downtime for businesses after disasters. Our team handles large-scale water, fire, and storm damage with tailored solutions. Clients benefit from rapid repairs, insurance coordination, and proactive cleaning programs like SERVPRO Cleaned, ensuring safe, operational spaces with minimal disruption.
Biohazard Cleanup
Biohazard cleanup safely removes blood, bodily fluids, and hazardous materials following accidents or crimes. We follow OSHA guidelines for decontamination and disposal, ensuring environments are sanitized and compliant. Customers receive discreet, compassionate service that prioritizes health, safety, and emotional well-being.
People
Michelle Gutierrez
Owner
Michelle Gutierrez has led SERVPRO of Rockville-Olney for 18 years, building on her father's legacy. Her focus on customer satisfaction and team training has driven the company's 4.9 rating. She emphasizes rapid response and community service, ensuring quality restoration across Montgomery County.
Jorge Gutierrez
Owner
Jorge Gutierrez joined the SERVPRO team 10 years ago, bringing operational expertise to Montgomery County projects. He prioritizes staff certification and advanced equipment to deliver efficient restoration. His leadership ensures seamless coordination during emergencies, reinforcing the company's commitment to excellence.
Questions
What services does SERVPRO of Rockville and Silver Spring North offer?
We specialize in water, fire, mold, and storm damage restoration, biohazard cleanup, commercial restoration, and proactive cleaning programs for residential and commercial properties.
How quickly does SERVPRO respond to emergencies?
Our team arrives within hours of your call, providing 24/7 emergency services to mitigate damage and begin restoration immediately.
Do you work with insurance providers?
Yes, we coordinate directly with insurance companies to streamline claims and ensure transparent, hassle-free repairs for our clients.
Are your technicians certified?
Our staff holds IICRC certifications and undergoes ongoing training to meet industry standards for property damage restoration and safety.
What areas do you serve?
We serve Rockville, Silver Spring, Olney, and surrounding areas in Montgomery County, Maryland, with rapid response to all locations.
