Like it never even happened.
Our Vision & Values
SERVPRO of Lake Arlington is a locally owned and operated restoration company dedicated to providing exceptional service and meticulous craftsmanship to our community. We are driven by a deep commitment to helping our neighbors recover from water damage, fires, and other disasters, and to restore their properties to their pre-loss condition.
Our Expertise & Services
We offer a comprehensive range of services to address all aspects of disaster recovery and restoration, including:
Water Damage Restoration
- Immediate response and extraction of excess water
- Comprehensive drying and dehumidification
- Restoration of damaged materials
- Content cleaning and pack-out services
Fire Damage Restoration
- Fast response to control the damage and minimize smoke and soot
- Complete removal of affected materials
- Complete restoration of your property to its pre-loss condition
- Emotional support and trauma mitigation services
Mold Remediation
- Comprehensive inspection and identification of the source of the mold
- Safe and efficient removal of mold and affected materials
- Implementation of measures to prevent future mold growth
Additional Services
- Trauma and crime scene cleanup
- Sewage and odor removal
- Structural repair and rebuilding
- Content cleaning and pack-out services
Our Commitment to You
At SERVPRO of Lake Arlington, we believe in:
- Prompt response: We understand the urgency of every situation and strive to dispatch a qualified technician to your property as quickly as possible.
- Professionalism: Our highly trained and certified technicians are committed to providing courteous, respectful, and efficient service.
- Quality restoration: We use only the highest quality materials and restoration techniques to ensure your property is restored to its pre-loss condition.
- Client communication: We will keep you updated throughout the entire restoration process and answer any questions you have.
Choose SERVPRO of Lake Arlington for
- Experienced and certified technicians
- Responsive 24/7 service
- Comprehensive restoration services
- Personalized attention and communication
- Commitment to quality and client satisfaction
Customer Service and Response Time
Servpro received high praise from customers for their swift response to emergencies. Reviewers mentioned that they received quick assistance, even in the midst of a crisis. Chris Delahunty's review highlighted the professionalism of Tony, the production manager, who assured him that help would arrive soon. Similarly, Jose Galarza praised Bianca for her exceptional service during the pack-out process.
Packing and Cleaning
Reviewers commended Servpro's packing and cleaning services, citing efficiency, care, and attention to detail. Monica Grimes praised Stephanie, Hany, Elijah, Luis, and William for their thorough job in packing out her bedroom and bathroom. Tirfari Bingham and August Van Allen also praised the teams for their professionalism and thoroughness.
Communication and Customer Service
Servpro employees were praised for their excellent communication and customer service skills. Chris Delahunty noted Tony's patience, politeness, and ability to explain everything they were doing. Marina Decker appreciated Cesar's knowledge and explanation of the process. Annette Acosta and Debra Pelletier also praised the technicians for their professionalism and willingness to explain the process.
Potential Issues
However, Joe Box's review highlighted a negative experience with Servpro. He mentioned that the company did subpar work, removed cabinets without permission, and damaged walls and floors. When asked to repair or reimburse for the damage, they refused. Additionally, they demanded more money than agreed upon with the insurance company.
