We minimize loss, restore peace of mind
At Puget Sound Water Rescue, we understand the devastating impact that water damage can have on homes, businesses, and communities. That's why we're dedicated to providing top-notch water remediation services to help our customers recover and rebuild. As a family-owned and operated business, we're committed to delivering exceptional service, integrity, and compassion to our clients.
Our Story
Our owner, Mathew, has a passion for the water remediation field that spans over a decade. He's dedicated to staying on top of the latest advances in the industry and ensuring that our technicians receive the training they need to provide exceptional service. At Puget Sound Water Rescue, we take pride in being trusted by families, childcare centers, senior homes, medical offices, and more. We believe that the integrity of your structures and the health and safety of those who reside in them are our top priorities.
Our Services
We understand that when water damage strikes, every minute counts. That's why we're available 7 days a week, 24 hours a day, to respond with urgency and minimize the damage. Our team of certified technicians is trained to tackle a wide range of water-related emergencies, including:
- Flood water extraction
- Broken or frozen pipe bursts
- Toilet overflows
- Sewage backups
- Sink overflows
- Roof leaks
- Structural drying
- Mold remediation and removal
Our Process
At Puget Sound Water Rescue, we follow a systematic approach to ensure that every job is completed efficiently and effectively. Our process consists of:
1. Inspection: One of our certified technicians will inspect the affected areas and surrounding spaces to determine the extent of the damage and potential hazards.
2. Extraction: We'll extract any standing water and remove compromised materials such as flooring, drywall, ceiling tiles, insulation, or more.
3. Drying: Our technicians will take moisture readings to ensure that all impacted areas are properly dried. We'll use specialized equipment and techniques to ensure the most efficient and effective drying process.
4. Disinfecting: To prevent unnecessary exposure to microorganisms, we'll disinfect affected areas using industry-leading anti-microbials that meet EPA standards.
Industry Standards
At Puget Sound Water Rescue, we understand the importance of industry standards when it comes to categorizing water damage. Our services are divided into three categories:
Category 1: Water from a sanitary source with little to no risk of contamination.
Category 2: Water with significant contamination and potential health risks.
Category 3: Grossly contaminated water with serious health risks.
What Our Customers Say
We're proud to have earned a reputation for outstanding customer service and compassionate care. Our customers rave about our prompt response times, thorough communication, and exceptional workmanship. We're honored to have been trusted by families, businesses, and communities since 2010.
Schedule a Service
Don't hesitate to reach out when disaster strikes. We're here to help you recover and rebuild. Contact us at office@pugetsoundwaterrescue.com or call us at 425-350-7648.
Experience with Puget Sound Water Rescue
The reviews demonstrate a high level of satisfaction with Puget Sound Water Rescue, with all but one reviewer giving a 5-star rating. The company's prompt response, professionalism, and courteous staff are frequently mentioned.
Communication and Customer Service
The reviews highlight the importance of good communication and customer service. Several reviewers praised the company's prompt responses to their questions and concerns, as well as their ability to explain complex procedures and processes in a clear and concise manner.
Prompt and Thorough Service
The reviewers appreciated the company's quick response to their water damage situations, with some even receiving same-day or next-day service. The company's thoroughness in diagnosing and repairing the issues is also consistently praised.
Competitive Pricing
Several reviewers mentioned the competitive pricing of Puget Sound Water Rescue, with some stating that they received estimates that were comparable to or lower than those of other companies.
Unusually Negative Reviews
Two reviewers gave the company a 1-star rating. One reviewer mentioned that the company charged for an assessment despite promising a free estimate, while the other reviewer expressed dissatisfaction with the company's billing practices.
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