Business Details
11 Years
experience
Emergency
services
Emergency Damage Restoration Phoenix AZ
Lotus Restoration Services was founded in 2015 by Jill Herndon and Nichole Clinger, who bring over 20 years of combined experience in the restoration industry. Our company was built on a foundation of integrity, honesty, and compassion, aiming to set a new standard in the restoration sector. We specialize in water damage restoration, fire and smoke damage repair, mold remediation, asbestos removal, and biohazard cleaning, serving both residential and commercial clients across the Phoenix metropolitan area. Our team of certified professionals utilizes advanced technology and industry-leading techniques to ensure efficient and effective restoration. We work directly with all major insurance providers to streamline claims processes while offering cash-pay discounts for those preferring to avoid insurance claims.Our commitment to transparency and ethical practices ensures clients receive honest assessments without unnecessary upselling. With 24/7 emergency response capabilities, we prioritize rapid mitigation to prevent secondary damage and restore properties to pre-loss conditions. Our local ownership and community involvement reflect our dedication to personalized service and long-term client relationships. We maintain full licensing, bonding, and insurance coverage, including a KB-2 Dual Residential and Commercial contractor license. Our focus extends beyond structural restoration to providing peace of mind during challenging times, ensuring both property recovery and client well-being.
Services
Water Damage Restoration
Fire Damage Restoration
Mold Remediation
Asbestos Removal
Emergency Plumbing Repair
Biohazard Cleaning
Details
- Year established: 2015
Highlights and features
- Over 20 years of combined industry experience from certified professionals
- 24/7 emergency response with rapid on-site arrival within an hour
- Direct collaboration with all major insurance providers for seamless claims
- Cash-pay discounts available for non-insurance restoration services
- Locally owned with deep community ties and personalized service approach
Associations and certifications
- IICRC
- KB-2 Dual Residential and Commercial license
Services
Water Damage Restoration
Our water damage restoration service addresses emergencies from burst pipes, floods, and sewage backups. Using thermal imaging and moisture meters, we identify hidden water pockets for complete extraction. Advanced drying equipment removes up to 97% moisture while EPA-approved sanitizers prevent mold growth. We handle insurance claims and provide structural drying that minimizes demolition, restoring properties to pre-damage condition.
Mold Remediation
Professional mold remediation includes source identification, containment, and safe removal of contaminated materials. We use HEPA filtration and antifungal treatments to eliminate spores while addressing moisture causes. Air quality testing confirms remediation success. Our IICRC-certified technicians follow strict protocols for residential and commercial properties, ensuring health safety and preventing future growth through proper ventilation solutions.
Fire Damage Restoration
Comprehensive fire damage restoration covers board-up, content inventory, soot removal, and structural repairs. We employ ozone treatments and smoke sealants for odor elimination. Our team coordinates with insurance providers to cover HVAC cleaning, drywall replacement, and complete rebuilds. Emergency services begin within an hour of contact, with 24/7 availability for board-up and water extraction from firefighting efforts.
Asbestos Removal
Licensed professionals handle asbestos removal in residential and commercial buildings. We follow strict containment procedures with negative air pressure systems and HEPA filtration. All materials are disposed of at approved facilities. Our technicians wear full protective gear while conducting air quality monitoring before, during, and after removal to ensure complete hazard elimination and regulatory compliance.
Biohazard Cleaning
Medical-grade disinfection for biohazardous situations including crime scenes and unattended deaths. Our OSHA-compliant technicians use EPA-registered sanitizers and personal protective equipment. We handle bloodborne pathogens, bodily fluids, and contaminated materials with compassionate discretion. Services include odor elimination, decontamination, and complete restoration of affected areas to habitable conditions.
People
Jill Herndon
Co-Owner
With over 20 years in property management and restoration, Jill brings expertise in real estate development and client relations. A licensed Arizona real estate agent, she specializes in new construction and neighborhood revitalization. Her background in asset management ensures efficient project execution while maintaining community engagement through educational support initiatives.
Nichole Clinger
Co-Owner
Nichole has dedicated 18+ years to the restoration industry since joining a Mesa-based company in 2001. Her hands-on experience with emergency response and client care drives operational strategies. A passionate community advocate, she balances family life with outdoor activities while ensuring technical excellence in all restoration processes through continuous training programs.
Questions
Are you licensed, bonded, and insured?
Yes, we hold a KB-2 Dual Residential and Commercial contractor license and maintain full bonding and insurance coverage for all restoration services.
Do I need to file an insurance claim for water damage?
Not always. We help determine if damage exceeds your deductible and offer cash-pay discounts when insurance claims aren't cost-effective.
How quickly can you respond to emergencies?
Our 24/7 team arrives within an hour for water, fire, or biohazard emergencies across the Phoenix metro area.
What areas do you service?
We serve Phoenix, Mesa, Gilbert, Tempe, Chandler, and surrounding Arizona communities including Surprise, Scottsdale, and Queen Creek.
Can you handle both restoration and repairs?
Yes, we provide complete restoration from emergency mitigation through final repairs, eliminating the need for multiple contractors.
