Quality Construction, Unparalleled Service
Our Mission
Water Resto USA is dedicated to providing rapid, reliable, and comprehensive disaster restoration services throughout South Florida. We understand the distress and disruption caused by water damage, fire damage, and mold growth, and are committed to restoring your property to its pre-disaster condition as quickly and efficiently as possible.
Who We Are
Our team of experienced and certified professionals is passionate about helping clients overcome adversity and mitigate the effects of disasters. We are fully licensed, insured, and certified by IICRC and AOH.
Our Services
We offer a comprehensive range of services to address all aspects of disaster restoration, including:
- Water Damage Restoration: Extraction of excess water, drying and dehumidification, remediation of damaged materials, and structural restoration.
- Mold Removal: Identification and eradication of mold growth, remediation of affected areas, and implementation of preventative measures.
- Fire Damage Restoration: Salvage and removal of damaged materials, restoration of fire-damaged structures, and smoke odor removal.
- Plumbing Services: Leak detection and repair, emergency plumbing repairs, and comprehensive plumbing inspections.
State-of-the-Art Technology and Equipment
We utilize the most advanced technology and equipment to ensure efficient and effective restoration. Our arsenal includes:
- Industry-leading moisture detection and drying equipment
- Specialized air filtration systems
- Containment barriers and structural drying systems
- Advanced temperature and humidity control systems
Our Approach
We prioritize clear communication, transparency, and client involvement throughout the restoration process.
- Detailed assessments: We provide comprehensive initial assessments and accurate cost estimates.
- Regular updates: We provide regular updates on our progress and answer all your questions.
- Detailed documentation: We meticulously document all work performed for your records.
Why Choose Water Resto USA?
- 24/7 Emergency Response
- Responsive and compassionate staff
- Comprehensive restoration services
- Advanced technology and equipment
- Transparent and affordable pricing
- Commitment to customer satisfaction
Get a free inspection and assess the damage today. Contact Water Resto USA and let us help you restore your property to its previous beauty and functionality.
Quality of Service and Professionalism
The majority of reviewers have had a positive experience with Water Resto USA. Many praises the company's prompt response, professionalism, and efficient service. Several reviewers have mentioned that the team was courteous, helpful, and went above and beyond to ensure a satisfactory outcome. Some reviewers have also shared their positive experiences with the company's prompt communication, quality work, and attention to details.
However, one reviewer has expressed dissatisfaction with the service provided. Lance Thomas, who gave the company a 1-star rating, experienced issues with the initial work done by the company, including a large gash in his tile flooring and missing belongings. Despite providing photographic evidence, the company initially denied responsibility but eventually accepted liability and offered a patch job with grout.
Issues and Concerns
There were a few instances where issues arose during or after the service. Jacqueline Perez, who gave the company a 4-star rating, mentioned that the vent still appears to have mold, although everything else was great. Lorraine Ellis, who gave the company a 3-star rating, had her new sink faucet taken by the company without her consent, with missing pieces making it difficult to reinstall. Another reviewer, Lance Thomas, had several items go missing, including his barber clippers and generator wheels.
Customer Service
Customer service appears to be an area where Water Resto USA excels. Many reviewers have praised the company's prompt response, communication, and helpfulness. Some reviewers have mentioned that the team was easy to reach and kept them informed throughout the process. Additionally, the company's manager, Jon, was mentioned as being helpful in resolving issues.
