Business Details
16 Years
experience
Emergency
services
24/7 Emergency Damage Restoration Services in Maryland
Flood and Fire Response was founded in 2010 with a commitment to delivering exceptional restoration services to residential and commercial clients. Our team of IICRC-certified technicians brings decades of combined experience in water damage mitigation, mold remediation, and fire restoration. We prioritize rapid response times, maintaining a 24/7 emergency service that guarantees arrival within one hour of contact. Our approach combines state-of-the-art equipment with industry-leading protocols to ensure thorough, lasting repairs. We work directly with major insurance providers to streamline billing processes for clients.Headquartered in Glen Burnie, Maryland, our locally owned business serves the DC Metro and Central Maryland regions. Our leadership team includes professionals with extensive backgrounds in engineering, operations, and customer service. We emphasize transparency, offering free estimates and maintaining open communication throughout every project. Our reputation for excellence is built on thousands of successful restoration cases and consistent client satisfaction. We measure success through our clients' ability to return to normalcy quickly and safely after emergencies.
Services
Water Damage
Mold Removal
Fire Damage
Flood Damage
Sewage Cleanup
Details
- Year established: 2010
Highlights and features
- 24/7 emergency response with 60-minute arrival guarantee
- IICRC-certified technicians for water and fire restoration
- Direct billing with all major insurance companies
- State-of-the-art drying and dehumidification equipment
- Customer service rated 'excellent' in 98% of reviews
Associations and certifications
- IICRC
What people say
Excellent job
Arrived promptly
Professional manner
Great relief
No more mold
Services
Water Damage
Our water damage specialists respond within 60 minutes to extract standing water and prevent secondary damage. Using industrial pumps and thermal imaging cameras, we identify hidden moisture in walls and flooring. Our multi-step drying process employs high-velocity air movers and commercial dehumidifiers to restore properties to pre-loss condition while preventing mold growth.
Mold Removal
Certified technicians perform comprehensive mold inspections using moisture meters and air quality tests. We contain affected areas with negative air pressure chambers before removing contaminated materials. Our HEPA vacuum systems and antimicrobial treatments eliminate spores while preventing cross-contamination. Post-remediation testing ensures complete mold eradication.
Fire Damage
We begin with structural stabilization and soot removal using specialized cleaning compounds. Our hydroxyl generators neutralize smoke odors at the molecular level. Electronics cleaning and document restoration services recover valuable items, while packout procedures protect belongings during structural repairs.
Flood Damage
Our rapid response teams deploy submersible pumps for bulk water removal within one hour of contact. We follow industry standards for category water classification to determine appropriate sanitization protocols. Structural drying includes wall cavity insulation drying and hardwood floor restoration techniques.
Sewage Cleanup
Hazmat-trained crews handle biohazardous waste according to OSHA regulations. We use EPA-registered disinfectants to sanitize contaminated areas after removing damaged materials. Air scrubbers purify indoor environments while moisture detection equipment ensures complete drying of affected structures.
People
Tom
President and CEO
Engineering graduate with MBA in General Management. 25+ years building successful businesses in retail and manufacturing. Consultant to 52+ countries. Oversees company strategy and business development.
Mike
Sales Director
Economics graduate with experience leading sales teams for national retail chains. Manages marketing strategies and client communication platforms. Focuses on maintaining optimal service standards.
Ajith
Operations Director
Engineer with 25+ years improving business processes for Fortune 500 companies. Implements efficiency systems to maintain quality while controlling costs. Oversees technical operations and workflow optimization.
Jamie
Customer Service Manager
10+ years managing client relations. Ensures 100% satisfaction through proactive communication. Coordinates service delivery and post-service follow-up procedures.
Shawn
Restoration Specialist
IICRC-certified water damage expert with 15+ years field experience. Supervises technical crews and quality control. Maintains equipment calibration and procedural compliance.
Questions
What services does Flood and Fire Response offer?
We provide water damage restoration, mold remediation, fire damage recovery, flood cleanup, and sewage removal services across Maryland.
How quickly do you respond to emergencies?
Our technicians arrive within 60 minutes of your call, 24 hours a day, 7 days a week.
Do you work with insurance companies?
Yes, we bill directly to all major insurance providers and handle the claims process for our clients.
Are your technicians certified?
All our restoration specialists hold IICRC certifications in water damage and mold remediation.
What areas do you service?
We serve Central Maryland and the DC Metro area, including all listed zip codes from 21201 to 21251.
