Faster to Any Size Disaster
At SERVPRO of Eastern Lake County, we understand the importance of providing top-notch restoration and cleaning services to homeowners and businesses in our community. As a locally owned and operated company, we take pride in being part of the Region of Northwest Indiana, serving Hobart, New Chicago, Griffith, Crown Point, Winfield, Merrillville, Lake Station, and Schererville. Our team of highly trained technicians is dedicated to providing 24/7 emergency service, ensuring that our customers receive prompt attention and support in times of need.
Our Services
We offer a wide range of services, including water damage restoration, fire damage restoration, mold remediation, storm damage restoration, and commercial cleaning services. Our residential services are designed to get your home back to its pre-damage condition, while our commercial services are tailored to help businesses minimize downtime and get back to operations quickly. Whether you need help with emergency flood damage or upholstery cleaning, you can depend on us to provide quality service.
Our Commitment
At SERVPRO of Eastern Lake County, we are committed to providing exceptional customer service, listening to your concerns, and making sure you feel comfortable with our team in your home or business. We understand that any kind of damage can be stressful and traumatic, and we want to assure you that we are dedicated to making it "Like it never even happened." Our team of experts has extensive training and experience in restoration and cleaning, and we use advanced equipment to ensure the best possible results.
Our Story
As a trusted leader in the restoration industry, we have built a reputation for providing quality service to our community. With over 2,240 franchises in the U.S. and Canada, we have the resources and expertise to handle any size disaster. Our team is locally owned and operated, which means we are part of this community too, and we take pride in serving our neighbors and friends.
Quality of Service
The majority of the reviews praise ServPro of Eastern Lake County for their excellent service, professionalism, and prompt communication. The team is described as friendly, knowledgeable, and patient, with a focus on customer satisfaction. Many reviewers commend the company's willingness to work with them and their insurance companies to ensure a smooth claims process.
Communication
Effective communication is a key aspect of ServPro's service. Reviewers appreciate the regular updates and progress reports provided by the team, which helps to alleviate stress and anxiety. Jordan and Nick are specifically mentioned for their excellent communication skills.
Emergency Response
The company's emergency response time is also praised, with many reviewers noting that they were able to respond quickly to their emergency situations. The team is described as professional, courteous, and knowledgeable in handling various types of damage, including water, fire, and mold.
Cleanup and Restoration
ServPro's cleanup and restoration services are highly praised, with many reviewers noting that their homes were left clean, dry, and smelling fresh. The team is described as thorough, efficient, and meticulous in their work.
Standout Reviews
Several reviews stand out for their praise of ServPro's services. Olivia Torres's review highlights the company's ability to identify and resolve a severe rodent infestation in her attic, while Jamie Lewis's review commends the team's quick and effective response to a water damage emergency. Sue Nickerson's review praises the company's same-day availability and excellent relationship with her insurance company.
Low Ratings
Only one reviewer, Christina Burns, gave a low rating (1 star) to ServPro. She expresses frustration with the company's lack of follow-through and failure to fix the issues after initial cleanup. Her review is an outlier, and most reviewers have had positive experiences with the company.
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