Serving others for a greater purpose!
At Van's Carpet & Upholstery Cleaning Service, we're more than just a cleaning company - we're dedicated to providing the most outstanding service experience ever! As a family-owned business with 26 years of experience in the carpet & upholstery cleaning and water damage restoration industry, we understand the importance of using the latest truck-mounted equipment and 100% non-toxic, environmentally safe materials to deep-clean all types of carpets, rugs, and upholstery.
Our Services
We provide a full range of services to meet any client's needs, whether commercial or residential. From carpet cleaning, area rug cleaning, and upholstery cleaning to tile & grout cleaning and restoration, carpet re-stretching, power stretching, carpet repair, water damage restoration, flood water extraction, and bio-hazard cleaning, we've got you covered. Our professional IICRC certified technicians and helpful office staff are dedicated to providing the best cleaning services to promote a longer life for your carpets, rugs, and upholstery, while maintaining a more environmentally-friendly home or office.
Our Commitment to You
At Van's Carpet & Upholstery Cleaning Service, we're committed to educating our customers about all our cleaning methods and the different methods used in the carpet cleaning industry. We want you to understand how clean your carpet and upholstery will be after using each of our techniques. If you're not thrilled with the service you experience and receive from us, we'll rush back to your location at NO CHARGE and NO OBLIGATION. If you're still unimpressed, we'll promptly refund 100% of your investment!
Our Values
Serving others for a greater purpose is at the heart of everything we do. We appreciate you visiting our website and considering us for all of your cleaning and water restoration needs. Thank you for giving us the opportunity to serve you!
Overall Experience
The reviewers had an overwhelmingly positive experience with Van's Carpet Cleaning. They praised the company's professionalism, attention to detail, and excellent customer service. From the initial scheduling to the final cleaning, the company exceeded their expectations.
Scheduling and Communication
Many reviewers commended Ivy, the receptionist/scheduler, for her excellent work in scheduling appointments and confirming details. She went above and beyond to accommodate their requests and provided follow-up calls to ensure everything went smoothly.
Cleaning Results
The reviewers were thrilled with the cleaning results, highlighting the company's ability to remove dirt, stains, and foot traffic marks from carpets and upholstery. They mentioned that the carpets looked brand new, and the upholstery was restored to its original condition.
Customer Service
Ernie, the technician, received special mention for his exceptional customer service. He was punctual, courteous, and provided valuable tips on how to maintain the cleaned fabrics.
Negative Experience
The only negative review was from Brian R, who complained that Ernie's use of a rotary brush damaged his new carpet. Despite their attempts to address the issue, the problem persisted, and Brian was left dissatisfied.
Problems with Insurance Claim
Brian also mentioned that Van's Carpet Cleaning's insurance did not cover damage caused during their cleaning process, which further added to his frustration.
