Business Details
14 Years
experience
Emergency
services
Open 24/7
always available
Trusted Disaster Restoration Services in Central Florida
First Response Disaster Team is a family-owned and operated restoration contractor serving Central Florida since 2012. As a Certified General Contractor and Licensed Mold Remediator, we specialize in water damage restoration, fire damage remediation, mold removal, and comprehensive disaster planning. Our team of certified technicians brings decades of combined experience in emergency response, utilizing industry-leading equipment to address water extraction, structural drying, and property restoration. Founded by Ken and Anne-Marie Poulin, our corporate culture integrates American Express Blue Box Values like integrity, client-centric service, and community responsibility.We maintain partnerships with insurance adjusters to streamline claims processes while prioritizing rapid response times, with 24/7 availability across Volusia, Flagler, Seminole, Orange, and Brevard counties. Our commitment to quality is demonstrated through documented restoration processes, client education initiatives, and active community involvement through local chambers of commerce and charitable events.
Services
Water Damage Restoration
Mold Removal
Fire Damage Cleanup
Storm Damage Repair
Sewage Cleanup
Disaster Planning
Smoke Damage Cleaning
Flood Damage Restoration
Emergency Board-Up
Structural Drying
Details
- Year established: 2012
Highlights and features
- 24/7 emergency response with average arrival time under 30 minutes
- Certified technicians with IICRC and RIA professional training
- Direct insurance claim coordination with documented damage assessment
- Family-owned business maintaining A+ rating with local chambers
- Community-focused approach with annual disaster preparedness education programs
Associations and certifications
- Certified General Contractor (Florida)
- Licensed Mold Remediator (Florida)
- IICRC Certified
What people say
24/7 availability
Professional technicians
Insurance coordination
Quick response times
Thorough documentation
Services
Water Damage Restoration
Our certified technicians respond within 60 minutes to water emergencies, using truck-mounted extraction equipment and thermal imaging to locate hidden moisture. We implement structural drying protocols that meet IICRC S500 standards while documenting all stages for insurance claims. The process includes content packout, antimicrobial treatment, and final moisture verification using hygrometers.
Mold Removal
Licensed mold specialists conduct air quality testing and containment procedures following EPA guidelines. We utilize HEPA filtration and negative air pressure chambers to prevent cross-contamination during removal of affected materials. Post-remediation clearance testing ensures complete spore elimination while addressing moisture sources to prevent recurrence.
Fire Damage Restoration
Comprehensive fire damage services include structural assessment, soot removal, and content cleaning using specialized equipment. Our team performs odor elimination through thermal fogging and ozone treatment while coordinating temporary repairs with board-up services. We maintain direct partnerships with roofing and electrical contractors for complete property restoration.
Storm Damage Cleanup
24/7 response for hurricane and storm damage includes debris removal, structural drying, and content preservation. We implement emergency tarping and water extraction within 30 minutes of dispatch while providing detailed documentation for insurance claims. Our technicians are trained in FEMA P-361 safe room standards for reconstruction projects.
Disaster Planning
Customized disaster response programs include facility walkthrough documentation, vendor management systems, and secure cloud storage for critical records. Our ERP platform provides clients with immediate access to emergency protocols and priority service status during regional disasters.
People
Ken Poulin
Owner/Operator
Certified General Contractor with 15+ years in disaster restoration. Former American Express executive who established First Response in 2012 using corporate values of integrity and client advocacy. Directly oversees all technical operations and insurance negotiations.
Anne-Marie Poulin
Co-Owner
Licensed Mold Remediator with expertise in microbial assessment. Former American Express compliance officer who implemented the company's quality assurance protocols. Manages staff training programs and community outreach initiatives.
Wade Bernosky
General Manager
Emergency response specialist with 12 years in restoration management. Former collegiate athlete who applies team leadership principles to coordinate multi-crew operations. Oversees technician certification programs and service quality audits.
Tahna Cubbedge
Operations Coordinator
10-year veteran of American Express operations who transitioned to restoration management in 2017. Manages workflow scheduling and client communications while maintaining the company's 4.3 Google rating through service follow-ups.
Questions
What areas do you service?
We provide emergency restoration services throughout Central Florida, including Volusia, Flagler, Seminole, Orange, and Brevard counties.
Are you available after hours?
Yes, our 24/7 emergency hotline connects you directly to on-call technicians who respond within 30 minutes of dispatch.
Do you work with insurance companies?
We coordinate directly with all major insurance providers, handling documentation, claims submission, and adjuster communication throughout the restoration process.
What certifications do your technicians hold?
Our team maintains IICRC certifications in water damage restoration, mold remediation, and fire damage cleanup, along with Florida state licensing requirements.
How quickly can you respond to emergencies?
Average response time is 21-25 minutes from dispatch, with emergency board-up and water extraction services starting immediately upon arrival.
Do you offer free inspections?
Yes, all emergency service calls include a complimentary damage assessment with no obligation for repair services.
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