Our Journey
OCC911, Inc. emerged in 2007, driven by a passion to provide unparalleled emergency restoration and construction services across Central Florida. We understand the deep damage and distress that emergencies can cause, and we are committed to restoring normalcy and rebuilding lives with care and efficiency.
What Drives Us
Our dedicated team of professionals stands ready to tackle any challenge, equipped with extensive experience and driven by compassion. We prioritize clear communication, meticulous workmanship, and unwavering customer service.
Emergency Response
- 24/7 availability for fire, water, wind, and storm damage
- Rapid response and immediate action to mitigate further damage
- Experienced technicians to handle board-up, debris removal, and emergency repairs
Restoration & Reconstruction
- Comprehensive restoration of fire, water, smoke, and wind damage
- Expertise in structural repairs, content cleaning, and drying
- Collaboration with insurance companies for streamlined claims processes
Specialized Services
- Mold remediation and mitigation
- Construction services, including new builds, renovations, and additions
Our Commitment
We believe in working alongside our clients every step of the way, offering clear updates and transparent communication. Our skilled professionals work meticulously to restore your property to its pre-loss condition, while minimizing disruptions and maximizing efficiency.
What Sets Us Apart
- Locally Owned and Licensed: We are proudly licensed and locally owned, offering personalized attention and a deep understanding of Central Florida's unique needs.
- Exceptional Customer Service: Our team prioritizes responsiveness, clear communication, and setting realistic expectations.
- Proven Expertise: With over 20 years of experience, we have restored countless homes and businesses to their former glory.
If you find yourself facing an emergency or require skilled construction services, do not hesitate to contact OCC911. We are here to support you every step of the way.
Overall Experience
The majority of reviewers had a positive experience with OCC 911, praising their customer service, professionalism, and quality of work. Several reviewers mentioned that the company was responsive to their needs, especially in emergency situations, and that the finished work looked great.
Professionalism and Customer Service
Reviewers consistently praised the company's professionalism, attentiveness, and helpfulness throughout the entire process. Many mentioned that the customer service was great, and that the company was quick to respond to their needs.
Quality of Work
The quality of work was also a common theme among the positive reviews, with many reviewers mentioning that the finished work looked great and that they were satisfied with the results.
Emergency Response
Several reviewers had emergency situations, such as a house fire or mold issue, and praised the company's quick response and ability to fix the issue efficiently.
Negatives
A few reviewers had negative experiences, citing deceptive practices, long completion times, and high bills sent to insurance companies. One reviewer warned others to do their research and be cautious of the company's tactics.
Specific Issues
One reviewer mentioned that the company sent a bill to the insurance company for thousands of dollars, effectively cancelling the owner's claim. Another reviewer warned about the company's Insurance Assignment Contract, advising others not to sign it.
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